For the context of this API, Delbank ensures with the following Service Level Agreements (SLA):
| SLA | Description |
|---|---|
| Availability | Delbank ensures 98,5% of positive responsive activity monthly. |
| Security | Delbank will provide security mesures to protect client data, including criptografy, user auth, firewalls and security monitoring 24/7. |
| Updates | Delbank carry out scheduled updates outside business hours, with at least 48 hours' notice. |
| Suport | Delbank will provide regular technical suport on business ours, and emergencial suport 24/7. |
| Incident Management | Delbank will privide a maximum response time of 6 hours in the event of a service interruption or system failure and a maximum recovery time of 18 hours. |